{"id":17847,"date":"2022-04-04T18:25:19","date_gmt":"2022-04-04T11:25:19","guid":{"rendered":"https:\/\/enostaspace.com\/?p=17847"},"modified":"2022-11-10T16:08:10","modified_gmt":"2022-11-10T09:08:10","slug":"cham-soc-khach-hang-cho-coworking-space","status":"publish","type":"post","link":"https:\/\/enostaspace.com\/vi\/cham-soc-khach-hang-cho-coworking-space\/","title":{"rendered":"3 Kinh Nghi\u1ec7m \u201cV\u00e0ng\u201d Khi Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Cho Coworking Space"},"content":{"rendered":"

V\u1edbi nh\u1eefng m\u00f4 h\u00ecnh kinh doanh cung c\u1ea5p d\u1ecbch v\u1ee5 nh\u01b0 coworking space, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng khi v\u1eadn h\u00e0nh. L\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb ti\u00ean phong tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0110\u00e0 N\u1eb5ng, Enouvo Space \u0111\u00e3 b\u01b0\u1edbc sang n\u0103m th\u1ee9 6 v\u1eadn h\u00e0nh v\u1edbi 2 chi nh\u00e1nh cho thu\u00ea kh\u00f4ng gian. Tuy c\u00f3 tr\u1ea3i qua nh\u1eefng kho\u1ea3ng th\u1eddi gian th\u0103ng tr\u1ea7m hay kh\u00f3 kh\u0103n v\u00ec d\u1ecbch b\u1ec7nh, nh\u01b0ng \u0111i\u1ec1u duy nh\u1ea5t m\u00e0 Enouvo Space lu\u00f4n n\u1ed7 l\u1ef1c \u0111\u1ec3 \u0111\u1eb7t l\u00ean h\u00e0ng \u0111\u1ea7u ch\u00ednh l\u00e0 kh\u00e1ch h\u00e0ng – c\u0169ng l\u00e0 \u0111i\u1ec1u \u01b0u ti\u00ean tr\u00ean h\u1ebft.<\/span><\/p>\n

V\u1eady th\u00ec Enouvo Space \u0111\u00e3 v\u00e0 \u0111ang c\u1ea3i thi\u1ec7n d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh nh\u01b0 th\u1ebf n\u00e0o \u0111\u1ec3 mang l\u1ea1i s\u1ef1 h\u00e0i l\u00f2ng cho kh\u00e1ch h\u00e0ng? H\u00e3y c\u00f9ng kh\u00e1m ph\u00e1 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec v\u00e0 m\u1ed9t s\u1ed1 chia s\u1ebb t\u1eeb kinh nghi\u1ec7m c\u1ee7a ch\u00ednh Enouvo Space trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh kh\u00f4ng gian l\u00e0m vi\u1ec7c chia s\u1ebb nh\u00e9!<\/span><\/p>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?<\/h2>\n

Ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a> l\u00e0 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c tri\u1ec3n khai v\u1edbi m\u1ee5c \u0111\u00edch th\u1ecfa m\u00e3n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, gi\u00fap kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 m\u00e0 doanh nghi\u1ec7p cung c\u1ea5p. D\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng g\u1ed3m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng online v\u00e0 offline. Quy tr\u00ecnh n\u00e0y c\u00e0ng chu\u1ea9n ch\u1ec9nh th\u00ec c\u00e0ng d\u1ec5 d\u00e0ng trong vi\u1ec7c gi\u1eef ch\u00e2n kh\u00e1ch h\u00e0ng v\u00e0 thu h\u00fat l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng m\u1edbi. V\u00ec v\u1eady, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u0169 hay m\u1edbi \u0111\u1ec1u \u0111\u00f3ng g\u00f3p ph\u1ea7n quan tr\u1ecdng trong s\u1ef1 g\u1eafn k\u1ebft c\u1ee7a doanh nghi\u1ec7p v\u1edbi ng\u01b0\u1eddi d\u00f9ng.<\/p>\n

Enouvo Space \u0111\u00e3 l\u00e0m g\u00ec \u0111\u1ec3 mang \u0111\u1ec3 mang \u0111\u1ebfn d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t cho kh\u00e1ch h\u00e0ng?<\/h2>\n

1. Ch\u00fa tr\u1ecdng c\u01a1 s\u1edf v\u1eadt ch\u1ea5t v\u00e0 thi\u1ebft k\u1ebf kh\u00f4ng gian<\/span><\/h3>\n

V\u1edbi Enouvo Space, thi\u1ebft k\u1ebf l\u00e0 \u0111i\u1ec1u quan tr\u1ecdng m\u00e0 m\u1ed9t coworking space c\u1ea7n ch\u00fa \u00fd. Ngo\u00e0i vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t phong c\u00e1ch ri\u00eang, kh\u00f4ng gian l\u00e0m vi\u1ec7c chung c\u1ea7n t\u1ea1o ra \u201cvibe\u201d truy\u1ec1n c\u1ea3m h\u1ee9ng v\u00e0 th\u00fac \u0111\u1ea9y \u0111\u1ed9ng l\u1ef1c cho ng\u01b0\u1eddi l\u00e0m vi\u1ec7c. H\u01a1n n\u1eefa, n\u1ed9i th\u1ea5t v\u00e0 ti\u1ec7n nghi c\u1ee7a kh\u00f4ng gian c\u0169ng ph\u1ea3i \u0111\u1ed3ng b\u1ed9 v\u00e0 ph\u00f9 h\u1ee3p v\u1edbi thi\u1ebft k\u1ebf, \u0111\u1eb7c bi\u1ec7t l\u00e0 mang l\u1ea1i c\u1ea3m gi\u00e1c tho\u1ea3i m\u00e1i cho kh\u00e1ch h\u00e0ng khi l\u00e0m vi\u1ec7c c\u1ea3 ng\u00e0y d\u00e0i.<\/span><\/p>\n

\"ch\u0103m
Enouvo Co-working Space<\/figcaption><\/figure>\n

Thi\u1ebft k\u1ebf t\u1ea1i Enouvo Space \u0111\u01b0\u1ee3c t\u1ea1o n\u00ean b\u1edfi ba m\u00e0u s\u1eafc v\u00e0ng – tr\u1eafng – x\u00e1m. Th\u00eam v\u00e0o \u0111\u00f3, tr\u00ean c\u00e1c m\u1ea3ng t\u01b0\u1eddng c\u1ee7a kh\u00f4ng gian l\u00e0m vi\u1ec7c, Enouvo Space s\u1eed d\u1ee5ng c\u00e1c c\u00e2u mang t\u00ednh truy\u1ec1n \u0111\u1ed9ng l\u1ef1c b\u1edfi tranh canvas ho\u1eb7c v\u1ebd t\u01b0\u1eddng. Nh\u1eefng chi ti\u1ebft n\u00e0y tuy nh\u1ecf nh\u01b0ng \u0111\u00f3ng vai tr\u00f2 l\u1edbn trong vi\u1ec7c t\u1ea1o ra m\u1ed9t coworking space s\u00e1ng t\u1ea1o<\/a>.<\/span><\/p>\n

2. X\u00e2y d\u1ef1ng c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ed9ng \u0111\u1ed3ng<\/h3>\n

C\u1ed9ng \u0111\u1ed3ng \u0111\u01b0\u1ee3c v\u00ed nh\u01b0 linh h\u1ed3n c\u1ee7a kh\u00f4ng gian l\u00e0m vi\u1ec7c chung. V\u1edbi nh\u1eefng \u0111\u1ed1i t\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp s\u1eed d\u1ee5ng kh\u00f4ng gian c\u1ee7a Enouvo Space nh\u01b0 d\u00e2n \u201cdigital nomads\u201d hay \u201centrepreneurs\u201d, y\u1ebfu t\u1ed1 c\u1ed9ng \u0111\u1ed3ng c\u00f3 t\u00e1c \u0111\u1ed9ng m\u1ea1nh m\u1ebd \u0111\u1ebfn s\u1ef1 l\u1ef1a ch\u1ecdn c\u1ee7a h\u1ecd b\u1edfi c\u00e1c nhu c\u1ea7u v\u1ec1 m\u1edf r\u1ed9ng quan h\u1ec7, c\u1ed9ng t\u00e1c v\u00e0 t\u00ecm ki\u1ebfm c\u01a1 h\u1ed9i m\u1edbi. Do \u0111\u00f3, Enouvo Space th\u01b0\u1eddng xuy\u00ean t\u1ed5 ch\u1ee9c c\u00e1c s\u1ef1 ki\u1ec7n c\u1ed9ng \u0111\u1ed3ng gi\u00fap th\u00fac \u0111\u1ea9y s\u1ef1 g\u1eafn k\u1ebft gi\u1eefa Enouvo Space v\u1edbi kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 gi\u1eefa kh\u00e1ch h\u00e0ng v\u1edbi nhau.<\/span><\/p>\n

\"digital<\/span><\/p>\n

3. \u1ee8ng d\u1ee5ng ph\u1ea7n m\u1ec1m ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng CRM<\/span><\/h3>\n

Trong nh\u1eefng n\u0103m \u0111\u1ea7u khi m\u1edbi ch\u1ec9 v\u1eadn h\u00e0nh c\u01a1 s\u1edf \u0111\u1ea7u ti\u00ean, vi\u1ec7c qu\u1ea3n l\u00fd kh\u00f4ng gian r\u1ea5t d\u1ec5 d\u00e0ng th\u1ef1c hi\u1ec7n v\u00e0 ki\u1ec3m so\u00e1t tr\u00ean Excel hay Google Sheet. Tuy nhi\u00ean, nh\u1eefng c\u00f4ng c\u1ee5 n\u00e0y ch\u01b0a th\u1ef1c s\u1ef1 t\u1ed1i \u01b0u v\u00e0 t\u1ea1o ra nhi\u1ec1u c\u1ea3n tr\u1edf khi chi nh\u00e1nh 2 c\u1ee7a Enouvo Space \u0111i v\u00e0o ho\u1ea1t \u0111\u1ed9ng.\u00a0<\/span><\/p>\n

Kh\u00f4ng gian v\u1edbi quy m\u00f4 l\u1edbn h\u01a1n, c\u1ea5u tr\u00fac v\u1eadn h\u00e0nh ph\u1ee9c t\u1ea1p c\u00f9ng l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng ra v\u00e0o \u0111\u00f4ng \u0111\u00fac. Ngo\u00e0i ra c\u00f2n v\u00f4 s\u1ed1 c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c nh\u01b0 b\u00e1o c\u00e1o kinh doanh, x\u1eed l\u00fd s\u1ef1 c\u1ed1 ph\u00e1t sinh, giao ti\u1ebfp k\u1ecbp th\u1eddi v\u1edbi kh\u00e1ch h\u00e0ng,… Ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd CRM ch\u00ednh l\u00e0 gi\u1ea3i ph\u00e1p t\u1ed1i \u01b0u gi\u00fap Enouvo Space gi\u1ea3i quy\u1ebft nh\u1eefng v\u1ea5n \u0111\u1ec1 tr\u00ean.\u00a0<\/span><\/p>\n

\"ph\u1ea7nPh\u1ea7n m\u1ec1m CRM Smartos l\u00e0 n\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd kh\u00f4ng gian cho thu\u00ea \u0111ang \u0111\u01b0\u1ee3c Enouvo Space s\u1eed d\u1ee5ng v\u00e0 \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi \u0111\u1ed9i ng\u0169 Enouvo t\u1eeb kinh nghi\u1ec7m th\u1ef1c t\u1ebf trong nhi\u1ec1u n\u0103m v\u1eadn h\u00e0nh. Nh\u1edd c\u00f3 c\u00f4ng c\u1ee5 h\u1ed7 tr\u1ee3 h\u1eefu hi\u1ec7u n\u00e0y, c\u00e1c t\u00e1c v\u1ee5 th\u1ee7 c\u00f4ng khi v\u1eadn h\u00e0nh coworking space \u0111\u00e3 \u0111\u01b0\u1ee3c gi\u1ea3m t\u1ea3i \u0111\u00e1ng k\u1ec3. V\u00ed d\u1ee5, quy tr\u00ecnh check-in cho kh\u00e1ch h\u00e0ng c\u1ee7a Enouvo Space \u0111\u00e3 ti\u1ebft ki\u1ec7m \u0111\u1ebfn 70% so v\u1edbi vi\u1ec7c d\u00f9ng Excel.\u00a0<\/span><\/p>\n

H\u01a1n n\u1eefa, \u1ee9ng d\u1ee5ng di \u0111\u1ed9ng c\u1ee7a Enouvo Space c\u0169ng \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n t\u1eeb \u1ee8ng d\u1ee5ng White Label – m\u1ed9t s\u1ea3n ph\u1ea9m thu\u1ed9c h\u1ec7 sinh th\u00e1i s\u1ed1 c\u1ee7a Smartos. \u1ee8ng d\u1ee5ng n\u00e0y gi\u00fap kh\u00e1ch h\u00e0ng c\u1ee7a Enouvo Space th\u1ef1c hi\u1ec7n c\u00e1c y\u00eau c\u1ea7u nh\u01b0 book d\u1ecbch v\u1ee5, qu\u1ea3n l\u00fd \u0111\u1eb7t ph\u00f2ng, nh\u1eadn th\u00f4ng b\u00e1o v\u1ec1 s\u1ef1 ki\u1ec7n v\u00e0 giao ti\u1ebfp v\u1edbi c\u1ed9ng \u0111\u1ed3ng ch\u1ec9 tr\u00ean m\u1ed9t n\u1ec1n t\u1ea3ng.<\/span><\/p>\n

N\u1ebfu b\u1ea1n quan t\u00e2m \u0111\u1ebfn c\u00e1c ti\u1ec7n \u00edch th\u00f4ng minh m\u00e0 Smartos h\u1ed7 tr\u1ee3 ch\u1ee7 kh\u00f4ng gian trong qu\u1ea3n l\u00fd v\u1eadn h\u00e0nh, t\u00ecm hi\u1ec3u th\u00eam v\u1ec1 Smartos<\/a> t\u1ea1i \u0111\u00e2y!<\/p>\n

B\u1ea1n \u0111\u00e3 th\u1eed tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng t\u1ea1i Enouvo Space ch\u01b0a?<\/span><\/p>\n

\u0110\u1eb7t ch\u1ed7 cho kh\u00f4ng gian l\u00e0m vi\u1ec7c<\/a> t\u1ea1i Enouvo Space t\u1ea1i \u0111\u00e2y ngay!<\/span><\/p>\n\n\n

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V\u1edbi nh\u1eefng m\u00f4 h\u00ecnh kinh doanh cung c\u1ea5p d\u1ecbch v\u1ee5 nh\u01b0 coworking space, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 y\u1ebfu t\u1ed1 c\u1ea7n \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng khi v\u1eadn h\u00e0nh. L\u00e0 m\u1ed9t trong nh\u1eefng \u0111\u01a1n v\u1ecb ti\u00ean phong tr\u00ean th\u1ecb tr\u01b0\u1eddng \u0110\u00e0 N\u1eb5ng, Enouvo Space \u0111\u00e3 b\u01b0\u1edbc sang…<\/p>\n","protected":false},"author":1,"featured_media":17857,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[148],"tags":[],"class_list":["post-17847","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-vi"],"_links":{"self":[{"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/posts\/17847"}],"collection":[{"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/comments?post=17847"}],"version-history":[{"count":3,"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/posts\/17847\/revisions"}],"predecessor-version":[{"id":17865,"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/posts\/17847\/revisions\/17865"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/media\/17857"}],"wp:attachment":[{"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/media?parent=17847"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/categories?post=17847"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/enostaspace.com\/vi\/wp-json\/wp\/v2\/tags?post=17847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}